Restrictions and limitations
The following table defines the set of Xerox WorkCentre Pro and DocumentCentre products that are supported by the Xerox component. Newer Xerox devices that are not listed in this table but are branded as WorkCentre Pro, will likely work with this software and have no limitations. Older products will have more restrictions/limitations than newer products.
If you are defining a workflow that is to be used by a wide range of Xerox devices, you must adhere to the super-set of limitations for all those devices. You might want to consider creating more than one group of Xerox devices, with newer products in one group and older products in another group, if device limitations adversely affect your normal workflow.
| Xerox Devices and Software | Device Capability and Limitations |
|---|---|
| DC 220/230 ST Wave 2 (ESS 1.8.2) and earlier | The Xerox capture component does not support these devices. |
| DC220/230ST General Release (Wave 3) (ESS 1.12.8) or higher DC 420/426 ST | These devices do not support SMB filing. You must use FTP as the transfer protocol within the workflow definition in order to scan from this device. These devices do not support using the password specified within the Xerox component definition. When attempting to file using this template, the system will prompt you to enter the password. Enter the password by selecting the Login Name/Password button on the Output tab on the device control panel. If you use this template frequently, you can avoid having to enter the password by defining this repository as one of the Network Scan Repositories on the device. These devices do not allow the Server to automatically update the scan templates on the device. In order to use new or updated templates, you must select the Refresh List and/or Refresh Template button on the device control panel. These devices do not support Index Field attributes (also known as Metadata fields) that can be specified at the device. These devices do not support PDF output. You must use TIFF as the output file format within the workflow definition in order to scan from this device. |
| DC 3xx ST | These devices do not support SMB filing. You must use FTP as the transfer protocol within the workflow definition in order to scan from this device. These devices do not support using the password specified within the Xerox component definition. When attempting to file using this template, the system will prompt you to enter the password. Enter the password by selecting the Login Name/Password button on the Output tab on the device control panel. If you use this template frequently, you can avoid having to enter the password by defining this repository as one of the Network Scan Repositories on the device. These devices do not allow the Server to automatically update the scan templates on the device. In order to use new or updated templates, you must select the Refresh List and/or Refresh Template button on the device control panel. These devices do not support Index Field attributes (also known as Metadata fields) specified at the device. |
| DC240/255/265ST DC460/470/480ST less than 7.19.01.x | These devices do not support SMB filing. You must use FTP as the transfer protocol within the workflow definition in order to scan from this device. These devices do not allow the Server to automatically update the scan templates on the device. In order to use new or updated templates, you must select Update Template List. On DC 2xx More Scan Features > Update Template List. These devices do not support Index Field attributes (also known as Metadata fields) that can be specified at the device. These devices do not support PDF output. You must use TIFF as the output file format within the workflow definition in order to scan from this device. |
| DC460/470/480ST 7.19.01.x | These devices do not support SMB filing. You must use FTP as the transfer protocol within the workflow definition in order to scan from this device. These devices do not allow the Server to automatically update the scan templates on the device. In order to use new or updated templates, you must select the Update Template List button on the device control panel. These devices do not support Index Field attributes (also known as Metadata fields) specified at the device. |
| DC432/440ST (2.x ESS) DC425/430/432/440ST (3.x ESS) | These devices do not support SMB filing. You must use FTP as the transfer protocol within the workflow definition in order to scan from this device. These devices do not support using the password specified within the Xerox component definition. When attempting to file using this template, the system will prompt you to enter the password. Enter the password by selecting the Login Name/Password button on the Output tab on the device control panel. If you use this template frequently, you can avoid having to enter the password by defining this repository as one of the Network Scan Repositories on the device. These devices do not allow the Server to automatically update the scan templates on the device. In order to use new or updated templates, you must select the Update Template List button on the device control panel. |
| DC460/470/480/490ST 7.0.19.02.x or higher | These devices do not support SMB filing. You must use FTP as the transfer protocol within the workflow definition in order to scan from this device. These devices do not allow the Server to automatically update the scan templates on the device. In order to use new or updated templates, you must select the Update Template List button on the device control panel. |
| DC5xx ST | These devices do not allow the Server to automatically update the scan templates on the device. In order to use new or updated templates, you must select the Update Template List button on the device control panel. |
| WCP 65/75/90 WCP 65/75/90WCP 35/45/55WCP 40/32 Color | There are no known limitations |