Troubleshooting tips

Problem description Solution
Status monitor shows the following error message: "Error Status Code: 403, Status Text: Forbidden" and the component rejects the input file. Make sure you can access the web service using specified credentials.
Status monitor shows the following error message: "The connection with the server has been reset or terminated, or an incompatible SSL protocol was encountered" and the component rejects the input file. This message may appear in the following situations:
  1. The file size exceeds the web-site restrictions. Try to decrease the file size.
  2. The specified resource cannot be found on the web-server. Check that you have entered correct URL of the web-site in the Address field.
Status monitor shows the following error message: "Web-server authentication failed. One of possible reasons: incorrect user name and/or password" and the component rejects the input file. This message may appear in the following situation: The web service doesn't support basic not NTLM authentication and anonymous access is disabled. Contact the web-site administrator.
Status monitor shows the following error message: "Server does not support the specified authentication type(s)" and the component rejects the input file. Make sure the server supports the type of authentication you selected.
Status monitor shows the following error message: "The HTML response includes the substring indicating the invalid response data" and the component rejects the input file. This message means that the HTML response was validated and the result of the verification was interpreted as a routing failure.
Status monitor shows the following error message: "The server name or address could not be resolved" and the component rejects the input file. This message means that the specified server name is incorrect. Make sure that you have specified correct URL of the web-site in the Address field.
Status monitor shows the following error message: "The server name or address cannot be resolved or the server returned an invalid or unrecognized response" and the component rejects the input file. This message means that the specified server name is incorrect or the server response cannot be recognized. Make sure that you have specified correct URL of the web-site in the Address field.
The Component reports successful result even when a job failed to be accepted by a web service. The address to which a form is submitted may be different from the address of the page that contains the form. The address is specified in the action attribute of the form tag. The files will be sent to a wrong address, but the service still may respond positively. Make sure you have the correct address in the configuration.