Failover support

Unified Client for Xerox supports DWS failover for high-availability. Failover takes place automatically.

Note the following when using the failover feature:

  • Scanned documents sent by Unified Client for Xerox are not automatically sent to the replacement database, and the jobs need to be resent.

  • Any in-flight scan or print jobs or inputted metadata when a failover occurs may not be preserved.

  • Scan jobs in progress on the secondary server may be lost when the primary server comes back online.

  • For high availability and failover usage on the device, see the ControlSuite licensing policy

  • Users need to log out manually when there is a failover, even after the secondary DWS goes online.

  • VersaLink devices are rebooted when there is a failover. The reboot happens when jobs have successfully finished processing. Jobs with errors can cause a reboot to fail, and the device needs to be rebooted manually. To check for VersaLink devices that need to be rebooted, open the DWS Web administration page and view the Failover tab. If a device needs to rebooted, its status is shown as DWS in Reprogramming. When the device has finished rebooting successfully, its status is changed to Active.

For more information about this feature, see the Device Web Server section of the help.