Troubleshooting tips

Problem Description Solution
A fax document could not be sent to the recipient.
  • Verify that the number entered is a valid fax destination.
  • Check the LAN fax server's log for details
HPF files are not written to the destination directory Make sure you are using UNC and not mapped drives for your folder path.  Mapped drives are not supported. Also make sure the server has read and write permission to the folder.