Failover support

Unified Client for Konica Minolta supports DWS failover for high-availability. If you are using Equitrac, the DWS service moves to another available Equitrac DCE service if there is a network outage. Failover takes place automatically.

Note the following when using the failover feature:

  • Scanned documents sent by Unified Client for Konica Minolta are not automatically sent to the replacement database, and the jobs need to be resent.

  • Any in-flight scan or print jobs or inputted metadata when a failover occurs may not be preserved.

  • Scan jobs in progress on the secondary server may be lost when the primary server comes back online.

  • For high availability and failover usage on the device, see the ControlSuite licensing policy.

  • Users need to log out manually when there is a failover, even after the secondary DWS goes online.

  • If you are using a custom logo and welcome screen, they are not visible on the device when pointing to a failover node. They only show on the device while pointing to the primary node.

  • When a device is set up for no authentication, devices will not transition back to the primary DWS when the connection to it is restored. In this case, DWS transition only happens when a DWS goes offline.

  • If a device is in an error state, such as paper jam or out of paper, the error must be cleared before failover can take place.