Device debug logs

Xerox devices generate debug logs, which include the following information:

  • System information, including users, the IP address of the device, computer name, and fax address book with numbers.

  • Job information, including the log, name, and network access log.

The procedure for accessing them depends on the device. This section covers common families. See the Xerox documentation for more information.

VersaLink debug logs

Follow these steps for VersaLink devices.

For VersaLink devices, the logs are updated after a user logs off.

  1. Log on as an administrator on the device's Welcome page.
  2. Select System > Logs.
  3. Select the log you want to download and do the following.
    OptionDescription

    Audit Log

    1. Select Audit Log.

      The Audit Log window appears.

    2. Make sure that the Enable option is selected.

    3. Click Export.

      The auditlog.txt is downloaded to the computer.

    4. Click OK to close the Audit Log window.

    Device Log

    1. Select Device Log.

    2. In the window that appears, click Accept.

      The devicelog.txt file is downloaded to the computer.

    The log is encrypted and can only be decrypted by Xerox. Do not attempt to decrypt data using an unauthorized third-party tool.

AltaLink debug logs

Follow these steps for AltaLink devices.

  1. Log on as an administrator on the device's Welcome page.
  2. Select Support > Troubleshooting.
  3. Select the log you want to download and do the following.
    OptionDescription

    Device Audit Log

    1. Select Device Audit Log.

      The Device Audit Log screen appears.

    2. Make sure that the Audit Log is Enabled option is selected.

    3. Click Export Audit Log.

      The Audit Log Download Form appears to indicate that the log has been completed.

    4. Click Download Log.

      The file is downloaded to the computer.

    Network Troubleshooting Log

    A session must be started to record network activity. You need to start the session, replicate the error, and then stop the session. You can then download a log that contains the recorded error.

    1. Select Network Troubleshooting Log.

      The screen Network Troubleshooting Log appears.

    2. Make sure the number of hours for the session and Start Session Now is enabled.

    3. Replicate the error.

    4. Return to the Network Troubleshooting Log screen and stop the session.

    5. Click Download Log Now.

      The file is downloaded to the computer.

    Support Log

    1. Select Support Log.

    2. Select the options under Information Level.

    3. Click Start Download to download the file to the computer or Send to send the data to Xerox.

    The log is encrypted and can only be decrypted by Xerox. Do not attempt to decrypt data using an unauthorized third-party tool.

PrimeLink debug logs

Follow these steps for PrimeLink devices.

  1. Log on as an administrator on the device's Welcome page.
  2. Click the Properties tab.
  3. Select Security > Audit Log

    The Audit Log page appears.

  4. Enable the Audit Log by selecting Enabled and click Apply.

    When successful, the message Settings have been changed appears.

  5. To export the audit log, click Export as text file.

    The auditlog.txt file is downloaded to your computer.