Error messages

Registration error messages

Code Message Comments
502 Unable to proceed. Please restart device.

The device may be in an error state or the device does not support OpenAPI. If the device is started and this error still occurs, contact Kofax Support.

503 Invalid password. Please retry login.

Verify that you enter the correct device admin password in the device Details pane in Device Registration Service.

504 Unable to connect to device. Please restart device.  
505 Maximum registered applications exceeded. Please remove unused applications and retry.  
506 Device is locked. Please retry later.

Verify that the device is not in authentication mode or application mode.

507 Logo icon file does not exist. Contact Kofax Support. Contact KofaxSupport.
508 Device solution key file not found. Contact Kofax Support. Contact KofaxSupport.
509 Invalid Output Manager server address. Enter correct server address and retry.

The Output Manager server address is blank. Enter the Output Manager server on the Applications tab in Device Registration Service.

510 DWS installation failed

A user was logged on to the client when you attempted to use the Install and Configure or Update Configuration action in DRS.

512 Invalid password. Enter the valid password and retry.

Reenter your credentials using a valid password.

518 Invalid AutoStore server address. Enter the valid address and retry.

The AutoStore server address is blank. Enter the AutoStore server on the Applications tab of Device Registration Service.

519 Invalid Web application port number. Enter the valid port number and retry.

The Web Application Port setting is blank or contains a negative number. Enter a valid port number for Web Application Port on the Application tab of Device Registration Service.

522 Administrator is logged in. Log out from device or the device website and try again.

When the administrator is logged into the device or the device website, Device Registration Service cannot unregister client application or authentication.

Unregistration error messages

Unregistration requires that the device is on and functioning normally. Ping the device or access PageScape to verify that the device is communicating with the network.

Code Message Comments
502

Unable to proceed. Please restart device.

The device may be in a faulted state or the device does not support OpenAPI. If the device is started and this still occurs, contact Kofax Support.

503

Invalid password. Please retry login.

Verify that you enter the correct device administrator password.

504

Unable to connect to device. Please restart device.

 
506

Device is locked. Please retry later.

Verify that the device is not in authentication mode or application mode.

510 DWS installation failed

A user was logged on to the client when you attempted to use the Install and Configure or Update Configuration action in DRS.

513

Unregistration failed because no Unified Client has been registered.

There is no registered Unified Client application.