Error messages
Registration error messages
Code | Message | Comments |
---|---|---|
502 | Unable to proceed. Please restart device. |
The device may be in an error state or the device does not support OpenAPI. If the device is started and this error still occurs, contact Kofax Support. |
503 | Invalid password. Please retry login. |
Verify that you enter the correct device admin password in the device Details pane in Device Registration Service. |
504 | Unable to connect to device. Please restart device. | |
505 | Maximum registered applications exceeded. Please remove unused applications and retry. | |
506 | Device is locked. Please retry later. |
Verify that the device is not in authentication mode or application mode. |
507 | Logo icon file does not exist. Contact Kofax Support. | Contact KofaxSupport. |
508 | Device solution key file not found. Contact Kofax Support. | Contact KofaxSupport. |
509 | Invalid Output Manager server address. Enter correct server address and retry. |
The Output Manager server address is blank. Enter the Output Manager server on the Applications tab in Device Registration Service. |
510 | DWS installation failed |
A user was logged on to the client when you attempted to use the Install and Configure or Update Configuration action in DRS. |
512 | Invalid password. Enter the valid password and retry. |
Reenter your credentials using a valid password. |
518 | Invalid AutoStore server address. Enter the valid address and retry. |
The AutoStore server address is blank. Enter the AutoStore server on the Applications tab of Device Registration Service. |
519 | Invalid Web application port number. Enter the valid port number and retry. |
The Web Application Port setting is blank or contains a negative number. Enter a valid port number for Web Application Port on the Application tab of Device Registration Service. |
522 | Administrator is logged in. Log out from device or the device website and try again. |
When the administrator is logged into the device or the device website, Device Registration Service cannot unregister client application or authentication. |
Unregistration error messages
Unregistration requires that the device is on and functioning normally. Ping the device or access PageScape to verify that the device is communicating with the network.
Code | Message | Comments |
---|---|---|
502 |
Unable to proceed. Please restart device. |
The device may be in a faulted state or the device does not support OpenAPI. If the device is started and this still occurs, contact Kofax Support. |
503 |
Invalid password. Please retry login. |
Verify that you enter the correct device administrator password. |
504 |
Unable to connect to device. Please restart device. |
|
506 |
Device is locked. Please retry later. |
Verify that the device is not in authentication mode or application mode. |
510 | DWS installation failed |
A user was logged on to the client when you attempted to use the Install and Configure or Update Configuration action in DRS. |
513 |
Unregistration failed because no Unified Client has been registered. |
There is no registered Unified Client application. |