Troubleshooting tips

Problem Solution
The installation routine has run through, but the Canon MEAP Web Component does not appear in the Process Designer. Check the AutoStore Workflow installation path, if it contains the Canon MEAP Web DLLs. If the DLLs are there, open the file 'regCanonMFP.bat', which is in the same directory like the DLLs with a Text-editor like Notepad and insert the following phrase like this:
  • "C:\Windows\Microsoft.NET\Framework\v4.0.30319\RegAsm" /codebase "absolute_path_to_library\CanonMFP.dll

Example:

  • "C:\Windows\Microsoft.NET\Framework\v4.0.30319\RegAsm" /codebase "C:\Program Files\Nuance\AutoStore Workflow\CanonMFP.dll"
The AutoStore web page cannot be shown properly on the MFP, though the AutoStore process runs without problem on the AutoStore server. The Web Access Browser on the MFP should be configured correctly:
  • Java script enabled
  • Std CSS + Style Attribute + External Imported CSS enabled
  • Standard CSS: CSS3

Furthermore the Web Access H1 on the Canon device can be configured to show the web page in full screen, or the zoom factor can be changed to 75% to see the full web page.

Cannot scan though all necessary steps above are done Check the Privacy Policy and Regulations setting of the WebAccess Software. The Restrict Share Device Information has to be set to Off.
The display shows the error message: The request failed with HTTP status 403: Forbidden after pressing the Start button. In the settings of the WebAccess software, the Use Proxy check box is selected, although there is no proxy available. Therefore Use Proxy check box has to be cleared.
The display shows the error message: Object reference not set to an instance after pressing the Start button. Check the Privacy Policy and Regulations setting of the WebAccess Software. The Restrict Share Device Information option has to be set to Off.
Special characters like Danish or Polish are not displayed. The Canon MEAP Web Component supports only DE, ES, FR, IT, NL, NO, PT, SV and English. The Gen1Series of Canon support only JP, EN, FR, IT, DE, ES, if another language needs to show special characters, the Device Language has to be set to English while Keyboard Language to the desired language. The Gen2Series of Canon support a lot more languages like S-JIS, EUC-JP, JIS (ISO-2202-JP), WinCP1251 and WinCP1252, so most languages with special characters can be represented without special handling.

Result codes and error descriptions

Result Code Description
UnsupportedParamValue An unsupported parameter value was used. This value is returned under the following circumstances:
  • FTP server not found
  • Unable to login
  • Cannot create the directory or file
OperationNotAvailable The current method cannot be used due to exclusive processing:
  • Another application is currently using the scanner
  • The scanner is currently preparing for several seconds after recovering from the sleep state. Normal operation can be achieved by calling again.
  • The Web Access screen is not displayed on the touch panel display of the MEAP device
AccessRightViolation The requesting user name (requestingUserName) does not match the user name of the logged in user.
ConflictingParams The parameters conflict.
  • The argument combination conflicts
  • Set an argument not supported by the MEAP device
NoRequirementParam A required parameter is missing.
MemoryFull Ran out of space in the MEAP device storage area (memory, hard disk, etc.) during scanning processing.
ScanError The returnTiming is AfterScan or AfterSend, and an error occurred during the scan.
SendError The returnTiming is AfterSend and an error occurred during FTP transmission.
SendLogError The returnTiming is AfterSend and an error occurred while sending the logs via FTP.
InvalidSendParam An invalid parameter was specified when executing the send.
LicenseError An error occurred due to the license.
MediaJam The returnTiming is AfterScan or AfterSend, and a paper jam (including separation errors) occurred during the scan.
ManuscriptPulledOut The returnTiming is AfterScan or AfterSend, and the original was pulled out during the scan.
CanceledBySystem Processing was stopped due to a problem in the MEAP device.