Troubleshooting tips

Problem Description Solution
Error starting the service. Cannot load XDCSS. Confirm the Repository and Template Pool configurations defined in the Xerox component exist and are valid. Save the .cfg if there are any changes. Make sure you use the updated .cfg when you start the service.
Server(configured) templates are not visible/accessible at the multifunctional device.
  1. The multifunctional device that you are trying to use is not listed as a member of the group within which you defined your templates.  Verify that the machine IP address is properly entered in the member list.
  2. The template pool setting on the multifunctional device does not match the template pool setting for the group.  Change the template pool setting on the multifunctional device to match the one specified for the group.
New or updated templates do not appear on the multifunctional device.
  1. New or updated templates are accessible on the device only after the process has been stopped and restarted.  If you have not restarted the process since the time you made changes to your process definition, restart the process and check the multifunctional device again.
  2. If you are using a Document Centre, this device may not allow the server to update the template list automatically.  Follow the device procedures to manually update the templates on the device.
  3. Open the Server event log and review any warnings/errors displayed.  Follow the corrective action listed for that warning/error.
Some of your non-server(configured) templates are missing from the template pool. The Server does not try to verify that a template you created does not have the same name as a non-server configured template.  Be sure to check the template pool for preexisting template files prior to naming a new server-configured template.
When I initiate a scan job, the multifunctional device prompts me to enter a password even though I have specified the password in the Xerox component configuration. Older Xerox devices do not support retrieving the filing repository password from the Server.  To avoid having to enter the password repeatedly, define this repository as one of the Network Scan Repositories on the device.
It takes a long time for the Service Manager to start the service. If you have a large number of Xerox devices associated within your device group members, or some of the devices within your device group members are off-line, it will take a longer time for the service to start up.
The files that I scanned did not reach their final destination, as specified in my workflow definition.
  1. If scan confirmation reports are not enabled on the multifunctional device, enable them and try your job again.  Verify that the scan job was successful and that the destination repository matches the repository defined for the Xerox component.
  2. If the scan confirmation report is indicating a login failure, use the Test Connection function in the Xerox Component configuration tool to verify that your repository settings are correct.
  3. If the scan confirmation report is reporting any other failure, follow the corrective action implied by the failure message.
  4. If the scan confirmation report is reporting success, check the Server event log to verify that the job was received and processed.  Also check the Processed Files and Rejected Files directory to verify that your scan job reached the Server repository.
The scan confirmation report is reporting a filing failure.
  1. If the scan confirmation report is indicating a login failure, use the Test Connection function in the Xerox Component configuration tool to verify that your repository settings are correct.
  2.  If the scan confirmation report is reporting any other failure, follow the corrective action implied by the failure message.
Bar codes do not get reliably read when scanning with a Xerox multifunctional device.
  1. The ability to successfully process barcodes is highly dependent on the settings used to perform the scan.  When creating a new template, the settings are automatically set to those that will provide the optimal bar code recognition results.  If you change these settings either in the template or at the device, these changes may adversely affect barcode recognition performance.  The following settings will yield the best barcode recognition results:
    • Resolution: 300x300 DPI
    • Color: Black & White
    • Auto Exposure: On
    • Justify the settings for Contrast, Darkness and Sharpness for the best image quality.
  2. If you are using a WorkCentre Pro 32/40C (color) device and the system software version is 0.1.0.60, 0.1.1.10, or 0.1.2.28 contact Xerox support for assistance.
OCR results are not as good as other devices when scanning with a Xerox multifunctional device.
  1. The ability to successfully use OCR to convert printed text to digital text is highly dependent on the settings used to perform the scan.  When creating a new template, the settings are automatically set to those that will provide the optimal OCR results.  If you change these settings either in the template or at the device, these changes may adversely affect OCR performance.  The following settings will yield the best OCR results:
    • Resolution: 300x300 DPI
    • Color:  Black & White
    • Auto Exposure: On
    • Justify the settings for Contrast, Darkness and Sharpness for the best image quality.
  2. If you are using a WorkCentre Pro 32/40C (color) device and the system software version is 0.1.0.60, 0.1.1.10, or 0.1.2.28 contact Xerox support for assistance.