Logging
If there is an issue with Web Client, Equitrac technical support may require log files. Complete the following steps to provide the appropriate log files to support:
- Switch on logging:
- Start the Internet Information Management console and stop the Equitrac application pool.
- Open web.config from the installation folder of Web Client (by default it is Program Files\Nuance\Equitrac\Web Client) in a text editor (for example, Notepad).
- Find the <configSections>/<appSettings> element.
- Locate the Logging key and change its value to the appropriate value (ALL or TRUE). A help entry can be found above the Logging key about it.
- Save and close web.config. Restart the Equitrac application pool.
- Use Web Client to reproduce the issue.
- Collect the log files:
- Start Internet Information Management console and stop the Equitrac application pool.
- Go to the <Common Application Data>\Nuance\Equitrac\Web Client\Logs folder (usually it is a hidden folder ProgramData\Nuance\Equitrac\Web Client\Logs).
- Collect all files and send them to the support.
- Switch off logging. This is a recommended step as logging
decreases the performance of the application.
- Open web.config from the installation folder of Web Client (by default it is Program Files\Nuance\Equitrac\WebClient) in a text editor (e.g. Notepad).
- Find the <configuration>/<appSettings> element.
- Locate the Logging key and change its value to the appropriate value. A help entry can be found above the Logging key about it.
- Save and close web.config. Restart the Equitrac application pool.