› Equitrac › Web Client › Troubleshooting › Logging

Logging

If there is an issue with Web Client, Equitrac technical support may require log files. Complete the following steps to provide the appropriate log files to support:

  1. Switch on logging:
    1. Start the Internet Information Management console and stop the Equitrac application pool.
    2. Open web.config from the installation folder of Web Client (by default it is Program Files\Nuance\Equitrac\Web Client) in a text editor (for example, Notepad).
    3. Find the <configSections>/<appSettings> element.
    4. Locate the Logging key and change its value to the appropriate value (ALL or TRUE). A help entry can be found above the Logging key about it.
    5. Save and close web.config. Restart the Equitrac application pool.
  2. Use Web Client to reproduce the issue.
  3. Collect the log files:
    1. Start Internet Information Management console and stop the Equitrac application pool.
    2. Go to the <Common Application Data>\Nuance\Equitrac\Web Client\Logs folder (usually it is a hidden folder ProgramData\Nuance\Equitrac\Web Client\Logs).
    3. Collect all files and send them to the support.
  4. Switch off logging. This is a recommended step as logging decreases the performance of the application.
    1. Open web.config from the installation folder of Web Client (by default it is Program Files\Nuance\Equitrac\WebClient) in a text editor (e.g. Notepad).
    2. Find the <configuration>/<appSettings> element.
    3. Locate the Logging key and change its value to the appropriate value. A help entry can be found above the Logging key about it.
    4. Save and close web.config. Restart the Equitrac application pool.