Verify prerequisites

Before you begin, ensure that the following requirements are met for deploying Equitrac.

Before installing Equitrac Office/Express and Device Registration Service (DRS) ensure that the machine you plan to use meets the operating requirements outlined below.

  • For Windows Servers 2008, 2008 R2, 2012, 2012 R2 and 2016, make sure the server is up to date with the latest service packs, or manually download and install the latest version of Windows Installer from Microsoft. Windows Installer 4.5 is required to install Equitrac 5.6 and 5.7.
  • Print tracking from a memory storage device (USB flash memory devices and SD cards) is not available in this release.

Check Description
Verify that the server machine is a member of a domain.
Ensure that the following hardware requirements are met:
  • 8 GB of physical memory available
  • 5 GB of hard disk space available
  • The CPU is 4 x 2 GHz or greater
Ensure that you have Microsoft SQL Server 2008/2008 Express SP3 or later installed.
Verify that you have one of the following supported operating systems installed:

  • Windows Server 2008 (x64 with IIS 7.0 and .NET 4.5)
  • Windows Server 2008 R2 (x64 with IIS 7.5 and .NET 4.5)
  • Windows Server 2012 (x64 with IIS 8.0 and .NET 4.5)
  • Windows Server 2012 R2 (x64 with IIS 8.0 and .NET 4.5)
  • Windows Server 2016 (x64 with IIS 10.0 and .NET 4.6)

32-bit operating systems are not supported.

Verify that you have Administrative access rights to Windows on the server.
Check that all required Windows updates are installed.
Review the supported Ricoh ports in the DRS and client communication ports.
Verify that IE Enhanced Security Configuration is turned OFF for Administrators in IE Enhanced Security Configuration (to access this, go to Server Manager and then select Local Server).
Check that you have all required components downloaded and within easy reach (see Download installer packages).
Verify that you have Administrative access to the device.

Verify that you have supported card readers. The Ricoh PCC supports Equitrac USB external card readers and Ricoh-supported third-party card readers.

If you are using an IPv6 address, verify that your Ricoh device is a Gen 2.5 device. Refer to the Kofax Supported Device web page.