Troubleshooting tips

Problem Description Solution
Files cannot be copied into the destination directory.
  • Make sure that the destination folder has Write access.
  • Check user name/password to make sure it is valid.
  • Check the access rights for the user.
  • Make sure there are no firewalls.
  • If overwrite existing is not checked off, make sure that a file with the same name does not exist yet.
When the component tries to establish connection to the server, the following error message appears:

Proxy server rejected supplied login credentials.

This error message may appear in the following situations:
  • User credentials specified for connection to the server are invalid.
  • You have specified an invalid port number.

To fix this problem, make sure that the user credeintials, port number and other connection settings are specified correctly.