Welcome > Process Designer module > Design a basic process map > Activity > Configure the properties of an activity > Configure the general properties of an activity > Service Level Agreement > Set the SLA status indicator for an activity

Set the SLA status indicator for an activity

  1. Under Service Level Agreement, enter the values in Days, Hours, Minutes and/or Seconds, for the SLA threshold of each active status.
  2. By default, the status changes prior to the target duration. To change the status after the target duration, select the Post check box.
    Note For a valid SLA configuration, the thresholds must be in decreasing order. For example, the Red threshold time should be less than the Amber threshold time.
  3. Click Save.