Triggers are user-defined conditions that can automatically initiate a response and help you better manage your business processes. For example, set up a budget trigger to execute when 90% of the budget for a process has been used and to inform you in advance if a business process is about to go over budget.

Use triggers to avoid violations:

• Budget triggers: To avoid cost violations.

• Job duration triggers and Activity due-date triggers: To avoid target duration breach.

• Milestone triggers: To avoid deadline violations.

Create a triggers in one of the following ways:

• Using an escalation map to create a specific job to deal with job duration, budget, activity due date or milestone triggers.

  Note To track the source of the trigger, you must assign variables as initialization parameters to the escalation map. See Triggers and escalation map initialization parameters.

• Creating an alert task to appear on the work queue to notify a resource of any impending escalations.

You can associate multiple triggers for a job or an activity. For example, in the Personnel Hiring process, set two triggers in the Schedule Interview milestone:

• Trigger 1 to execute 2 days before the target milestone date so you can ensure all pre-interview tasks are completed.

• Trigger 2 to execute 2 days after the target deadline has passed, to remind you to send out offer or rejection letters.