Search properties of a Work Queue control

Define the search criteria for a work queue control to search for the required activities. The work queue page displayed initially at runtime is based on the selected query or the search criteria (Custom) defined at design time.

Allow Query Selection

Use this option to hide or display the Queries panel at runtime. (Default: Yes; this means that the Queries panel is available at runtime.)

If this option is set to No, the Queries panel is not available at runtime. The existing Query or Custom Search criteria defined at design time is only available to search for the required activities.

The following table describes the work queue criteria available for custom search:

Work Queue Field

Description

Process

Consume a process.

Activity Name

Name of the activity.

Activity Type

All, Standard or Alert Task.

Note By default all activity types are selected.

Case Tasks Only

Only allow the display of activities that belong to cases.

Priority Type

Allows selection of Activity or Job. (Default: Activity)

Priority

For Activity Priority, accepted values are 1 to 10 and for Job Priority, accepted values are 1 to 100. 1 being the highest and 10/100 lowest.

Due Date Order

Allows selection of Activity or Job. (Default: Activity)

Assigned To

Includes Me, Me and My Groups, My Direct Subordinates, Me and My Direct Subordinates, My Subordinates and Me and My Subordinates.

Activity SLA

Current status of the activity. The activity SLA (Green-Amber-Red) status is the visual representation of the activity status on your work queue to indicate if the activity is within or has exceeded the set time limits, that is, target duration.

Job SLA

Current status of the job. The job SLA (Green-Amber-Red) status is the visual representation of the job status on your work queue to indicate if the job is within or has exceeded the set time limits, that is, target duration.

Case Reference

Case reference based on which the job is created.

Job ID

ID of the case job.

Job State

Name of the state associated with the process.

Work Type

Consume the work type.

Metadata

Create a filter criteria by consuming the work type and selecting the corresponding fields. See Create metadata.

No Of Activities To Retrieve

The number of the latest activities that are to be retrieved from the server at a given point in time.

Page Size

The number of pages that are to be retrieved from the server at a given point in time.

Allow Query Edit

This option is only available if the Allow Query Selection option is set to Yes.

Use this option to allow or restrict editing queries at runtime. (Default: Yes)

If this option is set to No, you can only view queries but cannot create, modify or delete a query.

Specify the Query Type to view at runtime.

  • All: Runs all queries-private and shared.

  • Private: Runs only the queries defined by you and not shared with anyone.

  • Shared: Runs all shared queries.