Activity notifications

Use the Activity Notifications property to notify a resource through email that work is ready in an activity pending in the queue. The activity notification can be set for a process as well as an activity.

  • When set for a process, any manual activities added thereafter inherit the settings.

  • When set for an activity, the settings apply only to that activity.

You can create the content of the email, such as subject and body. You can also embed a URL in the email to take the user directly to the work. For example, set an email notification on the Validate Loan Form activity that alerts a Banking Officer to check the details on a loan application. A URL embedded within the email launches the relevant web page or job with the customer's details so the officer can approve or reject the loan application.

Note Activity notification only works if the SYSTEM Process Email Activity process map is installed. See System maps.

See Set up activity notification for a process and Set up activity notification for an activity.