Case completion

In practice, several associated jobs may be running as part of a case. When a case is completed, it impacts the associated jobs. You can configure a case to define the flow of associated jobs on case completion; for example, kick off a separate business process to invoke a formal closing procedure.

You can configure a case to either terminate or to leave all associated cases (jobs) running upon case completion. For example, if a court decides that compensation must be paid to all case plaintiffs on completion of a legal case, then the legal case can be configured to keep the jobs alive so that arranging payments can be kicked off for each of the plaintiffs. If the jobs are terminated, plaintiffs are not paid.

Note All associated jobs must be completed before the case completion event is executed.

When a case is terminated, all jobs associated with the case are also terminated.

See Configuring case completion.