Documents sent from Kofax Business Connect cannot be printed

Issue: Any job sent from Kofax Business Connect appears in the Follow You-Printing job list on the device. However, the printing does not occur and the job disappears when released, but appears again after a refresh.

Cause: This is a driver-related issue.

Workaround: To avoid the issue:
  1. Install and use the following driver version Generic PCL6 V4 Printer Driver v2.1 (GPCL6_V4_PrinterDriver_V21_00).
  2. Go to the Printer Properties, and click Preferences. The Canon Generic PCL6 V4 Properties dialog box appears.
  3. On the Device Settings tab, locate Department ID Management and set the state to Off.
  4. Click OK.