Troubleshooting tips

Problem description Solution
Cannot connect to Bates Stamp Server.

Check the following:

  • Your machine is connected to local net.
  • BSS login options (server IP address and interaction port) are correctly specified.
  • The certificate file is present and valid (not expired).
Note: Note that ports can be blocked during attempts to connect through the Internet (for example, by proxy-servers). If these blocks occur, contact your BSS Supervisor.
Cannot save stamp, group or user.
  1. This can happen if connection with the web service is lost. Check that the web service is started on server machine. Check that you can connect to the server machine.
  2. Stamps, groups and users, which contain incorrect data, cannot be saved. Check the settings and correct them if necessary.