Troubleshooting tips

Problem Description Solution
Client cannot connect to a running send to PC server
  • Does the client computer have Microsoft TCP/IP installed? If not, install the TCP/IP protocol.
  • Check that client computer can ping the server computer (via IP address).
    1. At a command prompt, enter ping server_ip_address .
    2. If there is no response, then either the computer is configured incorrectly or there is a problem with the physical network connection for the computer.