Business Connect installation

Use InstallAssistant with manual configuration to install Business Connect.

  1. Download the installer package (Web Installer or Offline Installer version) and run the InstallAssistant application.
  2. Click Get Started on the Welcome page.
  3. On the Questionnaire page asking Do you want to use the Install Assistant Wizard or manually configure the server? select Manually Configure and click Next.
  4. An Advanced page opens displaying the available installable ControlSuite components. Select Mobile under Business Connect and click Next to continue.
  5. A second Summary page opens with ControlSuite installer download options and the Installation location. The default location is C:\Program Files, or you can click Browse to select a different location. Click Next to continue.
    Select one or more of the following options, and then click Next to continue.
    • Force download of latest installers - Install Assistant verifies that the latest installers are currently on your system, and if they are not the latest, it downloads updated installers overriding the older files in the Installs folder. This is not required, and will increase the installation time.
    • Automatically continue with install once all required installers are available - Install Assistant verifies that the required installers are currently on your system and then continues with the installation. Any missing installers are automatically downloaded, but this option does not check if you have the latest versions of the installers on your system. Select this option and the "Force download of latest installers" option to ensure you have a complete up-to-date set of installers before proceeding.
    • Download only - will not check local system for prerequisites or install - Install Assistant downloads the selected components but does not check for prerequisites or install the selected components. Using this option allows customers to download the necessary MSIs and generate an offline installer package that can then be distributed and installed within an offline deployment. When this option is selected, Install Assistant proceeds directly to the Results page displaying a "Successfully downloaded selected components" message. Click Finish when done.
    Note: When no options are selected, Install Assistant downloads any missing selected components, and then displays a message stating "All selected components are downloaded. Continue with install?" If you select Yes, the installation continues. If you select No, Install Assistant proceeds directly to the Results page displaying a "Successfully downloaded selected components" message. Click Finish when done.
    Note: When the "Download only" option is selected, the "Automatically continue with install" option and the Installation location field are disabled (grayed-out), and the installation process is not available.

    If installing the Web Installer package, which only contains the Install assistant, the installers for the services selected in the Questionnaire will be downloaded and will populate the Install folder of the Web Installer package.

    If installing the Offline Installer package that contains all installers, it can be run locally on the server without an Internet connection. The Offline version contains every installer required for any possible installation setup, and not all installers may be needed for your deployment. As the files are being installed, the C:\Program Files\Nuance\<Product> folders are populated with the selected services.

  6. A Prerequisites page opens displaying the status of the system requirements needed to install and run the selected components.
    • A green checkmark beside the feature indicates that the requirements have been met.
    • A red ’X’ means that a particular feature does not meet the minimum requirement and must be installed or updated before the installation can continue. Click the top level feature to show the list of required features in order to find what needs to be fixed. Click the link beside the software that needs to be installed. When selected, the website with the required software opens and you can download and install the required component
    • A yellow warning means that the minimum requirements are met, but does not meet the preferred requirements to run with optimum results.
    Note: If you continue to install with any prerequisites with a warning, a pop-up opens asking if you are sure you want to continue with the installation. Click Yes if you want to proceed with the knowledge that you may encounter some performance issues, or click No if you want to fix any requirements before installing.

    After addressing any prerequisites issues, click Retry, and then click Next to continue once the requirements are met.

  7. An Install page opens, and the install starts automatically.

    During the install process, you can Cancel or Rollback the installation.

    • Cancel stops or pauses the install but does not remove already installed components. The previous selections are saved and administrators can re-run the install at a later date and continue where they left off.
    • Rollback stops the install and uninstalls any components that have been installed to that point.
  8. The Results page opens displaying that the installation was successful. Click Finish to close the installer. Optionally select the Open Configuration Assistant option to immediately continue with Configuration Assistant.

Business Connect can be installed separately, but Configuration Assistant requires an accompanying Control Suite component already installed and configured on the workstation or on the local network.