Troubleshooting Tips

Problem Solution
When the component tries to upload files onto the server, the following error message appears in the log file:

UNKNOWN MESSAGE^ELO eConnector: Wrong parameter: uploadResult=<invalid>

or UNKNOWN MESSAGE^ELO eConnector: The remote server returned an error: (500) Internal Server Error

These error messages can appear in several situations; for example, the component tries to upload an empty file, or there is a lack of disk space on the server.

For more detailed error diagnosis, please see the server logs.