Troubleshooting for PDF Convert
PDF could not be opened
The PDF file may be damaged, or created with very untypical settings using third-party software.
You cannot open a password protected PDF file
The PDF file may be protected by open and permissions passwords and by limitations on how the PDF may be used. See Protected PDF Files.
Converted file has fewer pages than the original
Check the Image-only Pages options under Processing Options that appears on all the four processing panels (Standard Document, Legal, Spreadsheet and Form). If Skip is selected, PDF Convert will leave out the image-only pages from the output file.
Converted file has some image-only pages
Check the Image-only Pages options under Processing Options that appears on all the four processing panels (Standard Document, Legal, Spreadsheet and Form). If the Add to Document as Image option is selected, all the pages without a text layer in the PDF file will be put as images in the converted file. Remember, in the Preview panel you can check whether the pages of a PDF file have a text layer or are image-only pages.
Page has text layer
Page is image-only
Converted file has incorrect character display
The source file may use non-standard character encoding for some or all of its text. Enable the Recognize non-standard encoded pages option under Processing Options that appears on all the four processing panels (Standard Document, Legal, Spreadsheet and Form). Also, check the language selection in the OCR Settings dialog box.
To do this, click the OCR Settings button.
Form controls do not correspond to your needs
If the active form elements do not appear in the result file as requested, turn off the Create Form Controls option on the Form panel and start converting again. Insert the desired form controls in the result file in Microsoft Word.
Conversion is finished but some files could not be converted (error) or may have problems (warning)
Some text in the source file uses non-standard encoding. Enable the Recognize non-standard encoded pages option in the Standard, Legal, Spreadsheet or Form panel. Another reason can be that the option If First X pages are Image-only, stop is turned on (in the Standard, Legal, Spreadsheet or Form panel) and the PDF file to be converted has the same or fewer pages than the defined limit.
For example, if First 3 pages are Image-only, stop and the PDF file consists of three pages only. Turn off this option and select Convert Page with OCR, or define a number less than the document size.
Avoid overwriting the original file or losing results: use Save As rather than Save
When direct conversion was started with the Save As when the result file appears in Microsoft Word. Saving with the Save As command is recommended before editing or closing the document in Word.command from Microsoft Word, it is not possible to name the Word document beforehand. The converted file appears in Microsoft Word with its PDF or XPS name (such as report.pdf). To avoid overwriting the original file, select
The Convert Assistant window does not close
You may have double-clicked the preview window to see a bigger view of a page, in a separate window. That window may have become hidden. Only when you have found and closed it can Convert Assistant be closed.