Process triggers
Create a process trigger to actively manage your Service Level Agreements.
The process triggers include:
-
Duration triggers
-
Budget triggers
Duration triggers
Set a duration trigger for a process to execute when the set time period in relation to the expected job due date has passed. The duration triggers help to monitor the progress of a business process and ensure timely escalations.
Triggers are only executed for an active job; they are not executed if the job is on hold or completed. See the following table for an example.
Job due date |
Job escalation date |
Job status |
Current date |
Trigger fired? Yes/No |
---|---|---|---|---|
12.00.00 26.06.2013 |
12.00.00 26.06.2013 |
Job Alive |
12.00.00 26.06.2013 |
Yes |
12.00.00 26.06.2013 |
12.00.00 26.06.2013 |
Job Complete |
12.00.00 26.06.2013 |
No |
12.00.00 26.06.2013 |
06.00.00 27.06.2013 |
Job Alive |
06.00.00 27.06.2013 |
Yes |
Budget triggers
The business process budgeting or costing shows how resources relate to processes. It helps management benchmark and focus on becoming more competitive and cost-effective over time.
The budget triggers help you monitor and deal with a business process that is about to go over budget. You can configure budget triggers to take action when the budget spent runs outside its normal business tolerance; when the expected cost of a completed job is under or over the estimated target budget.
The budget triggers are typically used for business processes that use resource costing; the budget spent is calculated based on resource costs, fixed costs, and actual time spent on tasks.