Process triggers

Create a process trigger to actively manage your Service Level Agreements.

The process triggers include:

  • Duration triggers

  • Budget triggers

Duration triggers

Set a duration trigger for a process to execute when the set time period in relation to the expected job due date has passed. The duration triggers help to monitor the progress of a business process and ensure timely escalations.

Triggers are only executed for an active job; they are not executed if the job is on hold or completed. See the following table for an example.

Job due date

Job escalation date

Job status

Current date

Trigger fired?

Yes/No

12.00.00 26.06.2013

12.00.00 26.06.2013

Job Alive

12.00.00 26.06.2013

Yes

12.00.00 26.06.2013

12.00.00 26.06.2013

Job Complete

12.00.00 26.06.2013

No

12.00.00 26.06.2013

06.00.00 27.06.2013

Job Alive

06.00.00 27.06.2013

Yes

Budget triggers

The business process budgeting or costing shows how resources relate to processes. It helps management benchmark and focus on becoming more competitive and cost-effective over time.

The budget triggers help you monitor and deal with a business process that is about to go over budget. You can configure budget triggers to take action when the budget spent runs outside its normal business tolerance; when the expected cost of a completed job is under or over the estimated target budget.

The budget triggers are typically used for business processes that use resource costing; the budget spent is calculated based on resource costs, fixed costs, and actual time spent on tasks.