Welcome > Integration > Dynamics AX > Configure the TotalAgility actions resulting from Microsoft Dynamics AX events > Create new case action

Create new case action

See Configure the TotalAgility actions resulting from Microsoft Dynamics AX events

Configure a Create new case TotalAgility action for an event against an entity instance in the Dynamics AX system. For example, set up the Create new case TotalAgility action for the Update event in the Dynamics AX system. You can also set up a Create new case action for Create and Delete events.

  1. On the Dynamics AX systems page, click the AX system from the list.

    The Edit Dynamics AX system configuration dialog box is displayed.

  2. Under Entities, on the context menu of the web service for which to configure the events, click Events.

    The Events dialog box is displayed.

  3. Click .

    The New Dynamics AX event configuration dialog box is displayed. The Entity is automatically displayed as a read-only field.

  4. Select the Event for which to configure the TotalAgility action, such as Update.
  5. On the Action list, select Create new case. (Default: Create new job)
  6. Optional. For Attributes, click Add and add the required attributes. The event is fired only when the selected attributes are updated.

    If you do not add the attributes, the action is fired whenever any attribute in the entity is updated.

  7. Select the Case map on which to create a new case.
    Note If the selected case map has initialization parameters, the parameters appear under Initialization variables.
  8. For Case reference, select a dynamic value, or click and enter a static value.
  9. To specify the attributes that, when created, trigger a TotalAgility action, map the attributes to the initialization variables using a dynamic or static Value.
  10. Click Save.

    The configured event appears in the Events dialog box. You can edit or delete the event.

  11. Click Close to return to the Edit Dynamics AX system configuration dialog box.
  12. Click Save.

    When the entity instance is updated in the Dynamics AX system, TotalAgility creates a case on the selected process map at runtime and displays the correctly populated variables.