Error messages

Registration error messages

Code Message Comments
400 Failed to register device with DWS. Device errors. Contact Support for assistance.
401 Invalid credentials. Verify that you entered the correct credentials and try logging on again.
402 Failed to deregister device from DWS. Device errors. Contact Support for assistance.
403 Failed to configure DWS server. Try again later.
505 DWS installation aborted due to licensing restrictions. Contact Kofax Support.
506 Product has not been installed.  
507 DWS installation procedure has not completed yet, checking prerequisites. Review the installation checklists and try again.
508 DWS server not reachable. Try again later.
509 DWS authentication failed. Contact Kofax Support.
510 DWS installation failed. A device was in use or had a logged on user. Restart the device and make sure no user are logged on to the device, and there are no running scan jobs and registration processes. Then, try deploying the client again.
511 DWS certificate invalid. Verify the certificate details or use another certificate.
512 Failed to sync asset to the following DWS servers: xxxx. Reconfigure using the appropriate image. Supported image formats are .jpg, .png, and .bmp.
513 The customization has already been installed on DWS server: xxxx.  
514 Failed to apply customization on DWS server: xxxx. Verify assets and workflows configuration for the device configuration.
515 Failed to remove customization on DWS server: xxxx. Verify the device configuration and try again.
516 Failed to sync workflow to the following DWS server:xxxx. Verify the workflows selected in the device configuration and try installing again.