Upgrade from Ricoh PCC 5.2.0 to 5.3.0

Before you upgrade Ricoh PCC 5.2.0 to 5.3.0, you must upgrade DRS to version 7.14. Earlier versions of DRS do not support PCC 5.0 or later. The client version is strictly tied to its version of DRS.
If you are using ControlSuite 1.3.0.1, you do not need to upgrade DRS as the correct version of DRS (version 8.3.1) is installed with the ControlSuite components. Once DRS is ready, install the latest Ricoh PCC 5.3.0 client with a Full Install action.

Upgrading from Ricoh PCC 5.2.0 to Ricoh PCC 5.3.0 with a local database

  1. Upgrade to DRS 7.14.
    1. Back up the DRS_LDB.mdf and DRS_LDB_log.ldf files by copying them from the DRS installation folder to a temporary location. For example, from C:\Program Files\Kofax\Device Registration Service\Service\.
      • The files store application and device configurations. The files are deleted when you uninstall DRS software. If you do not back up the files, you cannot recover the configurations and you have to manually re-create them in the new version of DRS.
      • Upgrading DRS does not preserve all Windows settings (for example, the security settings). It is recommended to validate that all settings are correct after you start the DRS service.
    2. Copy your existing Plugins folders to a temporary location (that is, a folder on the desktop). Go to C:\Program Files\Kofax\Device Registration Service\Service\Plugins and find the folders with the name NSi.DeviceManagement.Plugins.xxx and copy these folders into a temporary folder on the desktop.
    3. Uninstall your previous version of DRS using Uninstall a Program (Control Panel in Windows).
    4. Install the latest version of the DRS software. You must restart your system for changes to Microsoft SQL Server to take effect. When prompted, you can click Yes to restart immediately or No to restart manually later.
      Do not start the DRS service after restart.
    5. Replace the new versions of the DRS_LDB.mdf and DRS_LDB_log.ldf files in the Device Registration Service installation folder with the files that you have backed up.
      Tool will prompt the user to make changes to the file permissions. If the correct permissions have been granted and you still get a permissions error reported during the upgrade, you will need to get a system admin to grant temporary write access to the two files before the tool runs. Write access can be revoked once the upgrade tool completes.
    6. Copy the plugin folders from the folder on the desktop to C:\Program Files\Kofax\Device Registration Service\Service\Plugins.
    7. After restoring the LocalDB database files (DRS_LDB.mdf and DRS_LDB_log.ldf), the user is prompted with the following dialog box upon starting it. After clicking Yes, the user can run the Upgrade Tool.
      Optionally, instead of an in-place DRS upgrade, install DRS 7.14 on a separate supported workstation/server to deploy Ricoh PCC 5.3.0. After installing DRS 7.14, migrate the older DRS database to the new DRS workstation/server.
  2. Install the latest Ricoh PCC 5.3.0 client using DRS 7.14 with a Full Install action.

Upgrading from Ricoh PCC 5.2.0 to Ricoh PCC 5.3.0 with a remote database

  1. Open Device Registration System Configuration.
  2. Stop service.
  3. Copy your existing plugin folders to a temporary location:
    1. Go to C:\Program Files x86\Kofax\Device Registration Service\ Service\Plugins.
    2. Find the folders with the name NSi.DeviceManagement.Plugins.xxx.
    3. Copy these folders to the temporary location.
  4. Uninstall your existing version of DRS.
  5. Install the latest version of the DRS software. You must restart your system for changes to Microsoft SQL Server to take effect. When prompted, you can click Yes to restart immediately or No to restart manually later.
    Do not start the DRS service after restart.
  6. Copy the plugin folders from the temporary folder to C:\Program Files\Kofax\Device Registration Service\Service\Plugins.
  7. In Device Registration System Configuration, clear Enable Local DB.
  8. Click Properties.
  9. Enter database information and click Test Connection to ensure connection is successful.
  10. Click OK.
  11. Start DRS Upgrade tool and ensure Enable Local DB is cleared.
  12. Click Properties to ensure database information is available and click OK.
  13. Click Run.

Run the database upgrade tool

Run the database upgrade tool after upgrading an existing DRS installation, with the backed up database correctly restored, but before the DRS service is started. The tool goes through all existing application profiles, devices and device groups, and performs necessary modifications to have the database records ready for the latest DRS release.
  1. Once started, the DRS Database Upgrade Tool retrieves the database connection currently configured in DRS Device Configuration Manager and performs the necessary initialization on this database. Click Run to begin the upgrade process. During the process, the administrator is informed of application profiles, device groups, and individual records that have been processed, any errors encountered, and if the upgrade was successful.
  2. Once processing has been successfully completed, the log displays a Completed successfully message. Click Close to exit the tool.
  3. Start DRS 7.14 service with the newly-upgraded database records.