Licensing ControlSuite

A license server must be installed on at least one system in your deployment. AutoStore and Output Manager pull licenses from this license server and maintain local "license cache" so that they can stay licensed for a 30-day grace period if the connection to the license server is lost. However, if any of these components are restarted when the connection to the license server is lost, then the component will go unlicensed.

Equitrac components consume licenses from the license server as needed, and they are configured with a 7-day grace period. The license is cached locally in each component that uses the license. Equitrac checks once a day if the license is still valid and maintains a 7-day cache from the last successful connection to the license server. The component remains licensed for 7 days if the connection to the license server is lost permanently. If the connection is lost for less than 7 days, Equitrac remains licensed at all times. All licensing maintenance is performed in the Configuration Assistant for all products. This is where you set the license server address, and request to pull the license from online or from a local file.

The license information can be viewed but not changed within the individual products consoles. ControlSuite utilizes a Licensing Entitlement Portal where license servers, accounts and users are managed, and license entitlements are activated and deployed.

  • The license server is installed with the ControlSuite Shared Services Installer.
  • It runs as a NDI License Service Windows service.
  • It installs to: C:\Program Files\Kofax\Shared Services\Licensing.
Use the following to license ControlSuite.

  1. From the Configuration Assistant Licensing page, click the Open Kofax Customer Portal link to get access to the Kofax Customer Portal. Alternatively, open a web browser and enter https://register.kofax.com/serialregistration.
  2. Login with your account credentials and Serial number. The login information can be found in the order confirmation email. For assistance registering and setting up an account, please see our knowledge base article on the Kofax (electronic Fulfillment) Delivery Site.
  3. Enter your License Server Name and ID. This information is found on the Configuration Assistant Licensing page your ControlSuite installation.
  4. Enter your License Server ID into the Kofax Licensing Platform.
  5. The system sends an email confirming that license registration was successful.
    To modify licensing, contact Kofax Technical Support.
    Equitrac licensing related information is logged in the Wndows Event log. The error events are logged with Event IDs:

    • Event ID 4097: EVENT_ERR_CAS_DEVICE_COUNT_LIMIT
    • Event ID 4112: EVENT_WARN_CAS_HIGH_AVAIL_UNLICENSED_HOME_DRE
    • Event ID 8205: EVENT_ERR_DRE_UNLICENSED_FEATURE_PRINT_SUBMISSION
    • Event ID 12300: EVENT_WARN_DCE_HIGH_AVAIL_UNLICENSED
    • Event ID 12339: EVENT_ERR_DCE_UNLICENSED_FEATURE