Error messages

Code Message Comments
400 Failed to register device with DWS

Device errors. Contact Support for assistance.

401 Invalid credentials

The credentials you provided to the device are incorrect. Provide correct credentials and try logging on again.

402 Failed to deregister device from DWS

Device errors. Contact Support for assistance.

403 Failed to update configuration

Device errors. Click the + button to view details. See Detail messages for errors for a list of results.

508 DWS server not reachable

The DWS server is offline, or the wrong address was entered for the DWS server used by the application.

509 DWS authentication failed

An unsecured fault or binding mismatch exists between DRS and the DWS service. This can occur if the service is configured for security, and the client is not using security.

510 DWS installation failed

Device errors. Click the + button to view details. See Detail messages for errors for a list of results.

511 DWS certificate invalid

An internal error occurred when DRS called to the DWS service. This can occur in the following situations:

  • An error occurred during the initial security context. The message depends on whether Simple and Protected GSS-API Negotiation (SPNEGO) or TLSNego negotiation protocol is used.

  • A security session is being established on top of an initial security context.

  • A key renewal takes place for an existing security session.

  • Security negotiation errors occur as part of the SPNEGO/SSLNego or SecureConversation protocol.

Make sure security protocols are properly configured.

512 DWS is currently having another installation in progress

An installation has already started. Wait until it completes before starting a new one.

513 DWS failed to configure device

Device errors. Click the + button to view details. See Detail messages for errors for a list of results.

514 DWS failed to reboot device

Device errors prevent the job from completing. Correct the errors and try restarting again.

515 DWS failed to establish SSL/TLS connection to device

Occurs because the device is rebooting, off, or is otherwise disconnected from the network. This error also appears if the IP address for the device is invalid. Correct the errors and try again.

516 Unsupported device

Appears when you attempt to use AutoStore with an SFP device. AutoStore requires a device with a scanner.

Detail messages for errors

Some errors provide additional details. Click + to view these messages.

Installation Result Message Description
DONE_ALREADY_INSTALLING Currently another installation is in progress. An installation has already started. Wait until it completes before starting a new one.
DONE_INVALID_CREDENTIALS Invalid administrator credentials The credentials you provided to the device are incorrect. Provide correct credentials and try logging on again.
Invalid SNMP configuration
DONE_CONFIGURATION_FAILURE Unable to remove applications on device Device errors. Contact Support for assistance.
Unable to register application on device
Configuring convenience authentication failed
Configuring JBA failed
Unable to set default application
Unable to reset default application
Unable to get device capabilities
Unable to configure job limits
Unable to configure remote scan Make sure the SNMP password is the same for DRS and the device. Also be sure to enable all EIP web services on the device, which includes WS-Scan and WS-Print, before registration.
Unable to configure remote print Occurs because the device is rebooting, off, or is otherwise disconnected from the network. This error also appears if the IP address for the device is invalid. Correct the errors and try again.
UNSUPPORTED_PRINT_ONLY_​DEVICE Device does not have a scanner Appears when you attempt to use AutoStore with an SFP device. AutoStore requires a device with a scanner.