Troubleshooting Tips

There are currently no troubleshooting tips for the Fuji Xerox AIP component.

Problem Description	Solution
Scans take 15 seconds or more to start. The problem is evident after the service has been restarted or the device has been idle for a few minutes. The user will observe logged events with ID number “8” logged by the Windows application log. This occurs when running the component on Windows 2003/Windows XP with the option for Update Root Certificates selected when the server is not connected to the Internet or does not have access to the Microsoft Windows Updates.	Either connect the server to the Internet or turn off the Update Root Certificates component. To turn off the Update Root Certificates component, follow these steps: In Windows Control Panel, double-click Add/Remove Programs. Click Add/Remove Windows Components. Clear the Update Root Certificates check box, and then continue with the Windows Components Wizard. For more information about this problem, see the Microsoft KB article ID 317541: Event ID 8 is logged in the Application log, at the Microsoft web site.
The Device Registration Manager is unable to successfully register a device when the Use SSL option is selected on the Preferences tab of the component settings.	Manually enter the web URI for the AutoStore server on the device. Once the link is entered on the device, it communicates with the AutoStore server in SSL mode. For more information, see Register a device manually when using SSL.

Problem Description

Solution

Scans take 15 seconds or more to start.

The problem is evident after the service has been restarted or the device has been idle for a few minutes. The user will observe logged events with ID number “8” logged by the Windows application log. This occurs when running the component on Windows 2003/Windows XP with the option for Update Root Certificates selected when the server is not connected to the Internet or does not have access to the Microsoft Windows Updates.

Either connect the server to the Internet or turn off the Update Root Certificates component.

To turn off the Update Root Certificates component, follow these steps:

In Windows Control Panel, double-click Add/Remove Programs.
Click Add/Remove Windows Components.
Clear the Update Root Certificates check box, and then continue with the Windows Components Wizard.

For more information about this problem, see the Microsoft KB article ID 317541: Event ID 8 is logged in the Application log, at the Microsoft web site.

The Device Registration Manager is unable to successfully register a device when the Use SSL option is selected on the Preferences tab of the component settings.

Manually enter the web URI for the AutoStore server on the device. Once the link is entered on the device, it communicates with the AutoStore server in SSL mode. For more information, see Register a device manually when using SSL.