Obtaining Device Application Logs from the Server

This process cannot be used if the embedded application has not been licensed to the server. If this is the case, refer to Obtaining Device Application Logs from the Device.

The Equitrac server provides an interface for extracting the logs generated by the embedded application on the device. The advantage of this interface is that it is easy to use and is provided in a central location to all devices. The disadvantage is that it cannot be used with specific types of problems, such as network disconnect between the application and the server, bad server address configuration, critical failure on the device, licensing issues. If you cannot successfully gather a log using this method, see Obtaining Device Application Logs from the Device.

To obtain log files from a Canon MEAP device, do the following:

  1. Start Web System Manager, and navigate to Diagnostics > Trace > Settings in the left pane.

    If Diagnostics does not appear in the left pane, modify the Web System Manager startup parameters by adding /-d at the end of the Target field name in Web System Manager Properties. (e.g. "C:\Program Files\Nuance\Equitrac\WebClient\EQSrvMgr.exe" /-d).

  2. In the right pane, expand the Equitrac server.
  3. Click the embedded device link. The Trace file settings dialog opens.
  4. Select the EQ MEAP Device checkbox, and then click OK to enable tracing.
  5. Select Files in the Diagnostics section in the left pane.
  6. In the right pane, expand the Equitrac server and the Canon embedded device.
  7. Right-click the log file, select Send to zip file from the menu, and then save the file.
  8. Repeat steps 1 - 4, and uncheck the EQ MEAP Device to disable tracing.