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USB Card Reader Support

An issue exists between Equitrac software and the device that intermittently causes the device to lose connectivity with its attached USB card reader. Typically, this occurs when the device wakes up from power saving modes and does not re-establish its connection to the device. In this situation, there are three options to re-establish a connection. All of these options are available during or after installation is complete from the configuration dialog. All have other specific impacts on the operation of the device. The options are:

  1. Prohibit low power mode.

    This option prevents the device from entering into any sort of low power or deep sleep state. When the device remains fully powered, there is less likelihood of the USB card reader losing connectivity. Use of this option prevents the device from using modes designed to conserve power and toner, as well as lessen the effects of normal wear and tear.

  2. Enable USB reset on Cancel/Stop Job button.

    This option allows the user standing at the device to press the hard Cancel/Stop Job button to reset the connection to the server, and between the device and the card reader, should the card reader stop functioning. Frequent use of this option can cause the USB card reader to lose connection with the device permanently. In this case, the device must be rebooted.

  3. USB reset with device wake up.

    This option attempts to reset the USB card reader each time the device wakes from sleep mode. Use of this option alone leaves no alternative should the card reader become disconnected for reasons not associated with power saving, or if the card reader does not reconnect on the first attempt. If the card reader loses its connection, it must be physically disconnected from the device and reconnected, or the device must be rebooted.

These options can be used in tandem with one another. Note that option 1 negates option 3, therefore it is best to select 1 or 3 when selecting more than one option to deal with this issue. Other external, third-party solutions may be available, such as an automated reboot function that may reboot the device at a given time each day when it is likely to have been asleep and will soon be used again (for example, early morning).