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Obtaining Equitrac Embedded Installer Log Files

When using the Equitrac Embedded Installer, sometimes the install fails. To acquire support for the failed install, you need to gather the Embedded Installer logs and then contact Equitrac Support.

The Installer continually logs all activity, and keeps a copy of the activity locally on the machine that is running the Installer. You do not need to turn on logging for the installer.

To obtain Equitrac Embedded Installer logs, do the following:

  1. Open the C:\EquitracInstallerLogs directory.
  2. Locate the directory for the failed install. The directories are named Run.<ip address>.<date>, where date refers to the time of initial installation.
  3. In the Installer window, place the cursor on the text that shows the installation steps.
  4. Select and copy all the text, and then paste it into a new blank text file.

    5. Ensure that all the text in the installation steps is selected. Do not take a screen capture of the Installer log, as all the text will not be shown.

  5. Save the new text file into the same Run.<ip address>.<date> directory. Name the file install.log.
  6. Create a zip file of the Run.<ip address>.<date> directory.
  7. Add a password to the zip file, and then email the zip file to Equitrac support. The password allows the zip file to be sent through the email servers.