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Embedded Device Not Associated with Physical Device in Web System Manager

If two physical device entries appear in Web System Manager after installing the Equitrac embedded application on the MFP, the embedded software will not function properly. This behavior may occur if the embedded device was configured before adding your printer. When this occurs, two physical device entries may appear in Web System Manager; one containing the print queue, and one containing the embedded device.

To correct this behavior, do the following:

  1. Delete the physical device entry containing the embedded device from Web System Manager.
  2. Reboot the device.
  3. Refresh Web System Manager.
  4. Verify that a single physical device entry containing the port, print queue, and embedded device appears in System Manager.
If the embedded device does not appear within the physical device entry containing the print queue, ensure that the DNS name of the MFP resolves to the appropriate IP address from the DCE server. Once resolved, repeat the preceding steps to associate the embedded device with the physical device in System Manager.

If this problem persists, contact Equitrac Technical support.