Troubleshooting Tips

There are currently no troubleshooting tips for the Fujifilm AIP component.

Problem Description	Solution
You receive the following error when trying to scan a document with a large number of pages: Error during scanning: 026-711.	The maximum size of the multi-page file format generated by the scan service has been exceeded, which have the following file size upper limit: TIFF: 2GB XPS: 2GB PDF: 2GB XDW: 1GB Try one of the following to resolve the issue: Reduce the resolution (scan quality) of the scan parameter. Reduce the number of pages in the originals.
Scans take 15 seconds or more to start. The problem is evident after the service has been restarted or the device has been idle for a few minutes. The user will observe logged events with ID number “8” logged by the Windows application log. This occurs when running the component on Windows 2003/Windows XP with the option for Update Root Certificates selected when the server is not connected to the Internet or does not have access to the Microsoft Windows Updates.	Either connect the server to the Internet or turn off the Update Root Certificates component. To turn off the Update Root Certificates component, follow these steps: In Windows Control Panel, double-click Add/Remove Programs. Click Add/Remove Windows Components. Clear the Update Root Certificates check box, and then continue with the Windows Components Wizard. For more information about this problem, see the Microsoft KB article ID 317541: Event ID 8 is logged in the Application log, at the Microsoft web site.

Problem Description

Solution

You receive the following error when trying to scan a document with a large number of pages: Error during scanning: 026-711.

The maximum size of the multi-page file format generated by the scan service has been exceeded, which have the following file size upper limit:

TIFF: 2GB
XPS: 2GB
PDF: 2GB
XDW: 1GB

Try one of the following to resolve the issue:

Reduce the resolution (scan quality) of the scan parameter.
Reduce the number of pages in the originals.

Scans take 15 seconds or more to start.

The problem is evident after the service has been restarted or the device has been idle for a few minutes. The user will observe logged events with ID number “8” logged by the Windows application log. This occurs when running the component on Windows 2003/Windows XP with the option for Update Root Certificates selected when the server is not connected to the Internet or does not have access to the Microsoft Windows Updates.

Either connect the server to the Internet or turn off the Update Root Certificates component.

To turn off the Update Root Certificates component, follow these steps:

In Windows Control Panel, double-click Add/Remove Programs.
Click Add/Remove Windows Components.
Clear the Update Root Certificates check box, and then continue with the Windows Components Wizard.

For more information about this problem, see the Microsoft KB article ID 317541: Event ID 8 is logged in the Application log, at the Microsoft web site.