Time and cost

Configure the time and cost properties of a new process.

Duration/Expected finish time
The expected duration of the process which in turn calculates the expected finish time (relative to job creation).

Available options are:

  • Time: The time in days, hours, minutes and/or seconds.

  • By a date: A date variable to determine the time.

  • Milestone: Time relative to a milestone.

Service level agreement

See Service level agreement.


Expected cost

Overall expected cost of performing the job.

Note The Expected cost is not applicable for automatic activities. The Activity Overrun exception (in cost) is applicable for manual activities and Activity Overrun exception (in duration) is applicable for all types of activities.


The amount of money allocated to a process (mainly case fragments). A budget helps managers track and monitor key business processes to determine whether the process is under or over budget. The budget can be a static amount or dynamic amount.

The budget and expected cost are different. For example, a typical Appeals case process is made up of several case fragments such as Register an Appeal, Medical Examination, or Convene Court Hearing. A budget is usually associated with the overall case fragments and is the summation of the expected cost of each case fragment.