Service level agreement

Service level agreement (SLA) is the visual representation of a threshold status of activity state on a work queue.

You can specify fully configurable SLA indicators for an activity allowing process participants to rapidly see when an activity is at risk of exceeding target, and allowing them to take corrective action if necessary.

TotalAgility supports a maximum of five statuses, which are defined at the server level. The status titles, such as Red, Amber or Green are configurable.

See Configure the SLA and work assignment.