Create a milestone trigger
Create a milestone trigger using an escalation map or an alert task.
Use an escalation map
Use an escalation map to create a specific job to deal with the milestone trigger.
- In the New milestone dialog box, click the Triggers tab.
- On the Process list, select a process to use as an escalation process that will take some corrective action.
To set the trigger to execute later than or before the milestone due date, set the
Target duration in days, hours, minutes, and/or seconds and then select
Before. For example, to execute trigger three days before the milestone due
date, set 3 days for target duration and select Before.
To execute the trigger when the milestone due date is met, keep the target duration value 0.
- Click Add.
Create an alert
Create an alert task using milestones to appear on the work queue of the selected resource to notify escalations.
- In the New milestone dialog box, click the Alerts tab.
- See Create an alert for more information.