Unlock a case
Whenever a case is released, it is locked by default so that other resources cannot modify it. Use the Unlock option to allow modification.
- Navigate to .
On the context menu of the case to unlock, click
On confirmation, the case is unlocked and is available for modification.You can lock a case again. When you open an unlocked case, a message appears to confirm whether to lock the case for modification. On confirmation, the case is locked.