Welcome > Queries > Create a System query

Create a System query

You can create a system query and also view the completed work performed in the system.

  1. Navigate to Queries > System queries.

    The System queries page appears.

  2. Click New.

    The New system query dialog box is displayed.

  3. Enter a Name for the System query.
  4. Select the Category in which to create a system query.

    By default, the query is added to your working category.

  5. Optional. Select Return query total to view the total number of items matching the query. (Default: Clear)

    At runtime, the total number of items regardless of the retrieval limit specified in the query are displayed.

    Note If you select this option, there may be a performance overhead.

  6. To specify the number of the latest activities that are to be retrieved from the server at a given point of time, set the Retrieval limit. (Default: 100)
  7. To view the completed work performed in the system to help you analyze and identify the areas of concern, select Completed work. (Default: Clear)
  8. Specify the filter criteria.
  9. Define the metadata.
    1. Select a Work type and the Filter operator.
    2. Configure and add the required meta fields.
  10. Click Save.

Filter criteria for a System query

The following table describes the system fields available as search criteria.

Field

Description

Activity name

Name of the activity

Type

The type of activity such as All, Normal or Alert. (Default: All)

Assigned to

Includes the following:

  • Anyone (manual work assigned to any role, resource or group)

    Note If Completed Work is selected, the Assigned to field changes to Completed by.

  • Assigned resource

  • Resource (specific resource or group)

    This field is only available when you select Assigned resource.

  • Core worker service

  • Export service

  • System (Default. Includes Core worker service, Transformation server service and Export service)

  • Transformation server service

Activity SLA

Current status of the activity.

The activity SLA (Green-Amber-Red) status is the visual representation of the activity status on your work queue to indicate if the activity is within or has exceeded the set time limits, that is, target duration. (Default: All)

Pending time

Displays for how long the activity has been pending. The values include:

  • All (Default)

  • Less than 5 minutes

  • More than 5 minutes

  • Less than 15 minutes

  • More than 15 minutes

  • Less than 30 minutes

  • More than 30 minutes

  • Less than 60 minutes

  • More than 60 minutes

  • Less than 1 day

  • More than 1 day

  • Less than 7 days

  • More than 7 days

  • Less than 30 days

  • More than 30 days

Activity status

Displays the status of the activity as:

  • All (Default)

    Note If Completed work is selected, the default Activity status changes to Completed.

  • Awaiting allocation

  • Awaiting events

  • On hold

  • Pending

  • Pending & saved

  • Saved

  • Suspended

  • Taken

Priority type

Allows selection of priority type as Activity or Job. (Default: Activity)

Note The Priority type and Priority fields are not available if Completed work is selected.

Priority

For activity priority, accepted values are 1 to 10 and for job priority, accepted values are 1 to 100. (Highest: 1, Lowest: 10,100) (Default: All)

Case tasks only

If selected, displays activities that only belong to cases. (Default: Clear)

Node type

Allows selection of an activity type, such as Ordinary activity. (Default: All)

Suspend reason

The reason for suspending the job.

The following table describes the job fields, dates and metadata available as search criteria.

Job field Description

Job ID

ID of the case job.

Process

Allows selection of a process or case based on which the job is created.

Job SLA

Current status of the job. The job SLA (Green- Amber- Red) status is the visual representation of the job status on your work queue to indicate if the job is within or has exceeded the set time limits, that is, target duration. (Default: All)

Case reference

Case reference based on which the job is created.

Job state

Name of the state associated with the process.

Due date order

Allows selection of Activity or Job. (Default: Activity)

Due date

Includes All (default), Since, Between, Today, This week, This month and This year.

Note If Completed Work is selected, the Due date field changes to Completed date.

Sort columns in System queries

You can define a custom sort order using the columns available in System queries.

  1. Navigate to Queries > System queries.

    The list of system queries appear.

  2. Open the system query in which to sort the columns.

    The Edit system query dialog box is displayed.

  3. Click the Sorting tab.

    The Sorting tab is only displayed if the Workload setting under Enable custom sorting is selected. See Configure the general settings.

  4. To specify the sort order, on the list of sort order, select a column, and specify the direction as Ascending or Descending.
    1. Sort order 1 (Default: Due date, Ascending)

      The default sort order 1 is Completed date and Ascending, if Completed work is selected.

    2. Sort order 2 (Default: Priority, Ascending)

      The default sort order 2 is Pending time and Ascending, if Completed work is selected.

    3. Sort order 3 (Default: Pending time, Ascending)

      The default sort order 3 is None and Descending, if Completed work is selected.

    4. Click Save.

      At runtime, the sorted results are displayed in the Workload control. If you select the Pending time as display column, the time the activity became pending is displayed in the results.

  5. Click Save.