Triggers are user-defined conditions that can automatically initiate a response and help you avoid violations and better manage your business processes.
For example, set up a budget trigger to execute when 90% of the budget for a process has been used and to inform you in advance if a business process is about to go over budget.
TotalAgility includes the following types of triggers:
Budget triggers: To avoid cost violations.
Duration triggers: To avoid target duration breach in a process.
Activity triggers: To avoid target duration breach in an activity.
Milestone triggers: To avoid deadline violations.
Alerts: To notify a resource of any impending escalations.
Use an escalation map to create a specific job to deal with job duration, budget, activity due date or milestone triggers.
Alternatively, create an alert task to appear on the work queue to notify a resource of any impending escalations.
You can associate multiple triggers for a job or an activity. For example, in the Personnel Hiring process, set two triggers in the Schedule Interview milestone:
Trigger 1 to execute 2 days before the target milestone date so you can ensure all pre-interview tasks are completed.
Trigger 2 to execute 2 days after the target deadline has passed, to remind you to send out offer or rejection letters.