Retrieve an entity instance details from Dynamics CRM
Retrieve and reuse information from an entity instance to process any TotalAgility actions related to the entity instance.
an activity to the map.
By default, the Configuration tab is open in the properties panel of the activity.
- Change the default Name of the activity to something meaningful.
- On the Type list, select .
Dynamics CRM list, select
the CRM system.
All the associated entities of the selected CRM system appear on the Entity list.
- On the Action list, select Retrieve (Default: Create)
Entity list, select an
entity, such as Account.
All the attributes of the selected entity become available.
To retrieve the entity instance, specify the unique CRM ID of the
instance using either of the following methods:
Click and enter the unique CRM ID of the entity instance in the Instance ID field.Ctrl+N on your keyboard. A new window opens and the ID appears in the address bar.To retrieve the unique CRM instance ID, open the business unit entity in the CRM website and press
To provide a dynamic value, on the Instance ID list, select a process or server variable that contains the entity instance CRM ID.
Once the activity is completed, the mapped variable value is updated with the new CRM ID.
- To specify new instance details, click and enter static value or map process or server variable to the related attribute.
Once the activity is completed, the attribute values are retrieved from the Dynamics CRM and updated to the mapped variables.