Q. What are the system requirements for ShareScan?
A. Check the "System requirements of the ShareScan Manager
computers" chapter in the
Pre-installation Checklist and Sizing Guide for details.
The information is also available in the
ShareScan Installation Guide (same chapter title).
Q. What languages does ShareScan support?
A. Check the "Languages" section of the
Pre-installation Checklist and Sizing Guide for details.
The information is also available in the
ShareScan Installation Guide (same chapter title).
Q. Where can I find a list of backend system requirements?
A. Check "eCopy connectors" chapter of the
Pre-installation Checklist and Sizing Guide for details.
The information is also available in the
ShareScan Installation Guide (same chapter title).
Alternatively, consult the
ShareScan Compatibility Matrix.
Q. Are there any MFP vendor-specific prerequisites for the
installation?
A. Check the client checklist in the vendor-specific
Pre-installation Checklist and Sizing Guide for details.
Q. How do I proceed with installing ShareScan?
A. In the
ShareScan Installation Guide, check the "Typical
installation workflow" section for an overview of the whole process, and the
"Installing ShareScan" section for details.
Q. How can I add devices to ShareScan?
A. Check
ShareScan Installation Guide > Adding devices and the
relevant section of the
Administration Console Help for details.
Q. How do I upgrade my existing ShareScan installation?
A. Check the "Typical installation workflow" chapter in the
ShareScan Installation Guide for details. This
information is also available in the
Pre-installation Checklist and Sizing Guide (same
chapter title). You can also refer to the "Installaing service packs" chapter
in the
ShareScan Installation Guide.
Q. What vendor-specific steps do I have to perform during
installation?
A. Check the "Client-side installation" chapter in the
ShareScan Installation Guide for details.
Q. How does the ShareScan licensing work? How do I manage the
ShareScan licenses?
A. Check the "Licensing devices" chapter in the
ShareScan Installation Guide for details. See also
Licensing Wizard.
Q. What steps do I have to perform after the installation is
finished to take ShareScan into use?
A. Check the "ShareScan post-install" chapter in the
ShareScan Installation Guide for details. You can also
consult the
Administration Console Help on the various configuration
and runtime-related issues.
Q. Are there any device-specific configuration issues that I need
to address?
A. Check the vendor specific
Configuration Guide for details.
Q. Is there any way to run diagnostics on ShareScan?
A. Use the built-in Troubleshooter tool. The steps are documented
in a separate
Troubleshooter User Guide.
Q. Can I introduce a new language for the ShareScan UI?
A. Yes use the Glossary Editor tool. Check the
Glossary Editor Configuration Guide and the
Glossary Editor Help for details.
Q. What is the benefit of using the Lookup Extender?
A. The Extender allows you to improve and customize any searches
you plan to run on the various SQL databases connecting to your eCopy ShareScan
Manager. It also lets you get input data by selecting from options coming from
a database or
.csv
file, and enter data manually. This way, you can configure
complex business automation workflows.
Q. Where can I find out more about the batching and routing feature
of ShareScan?
Q. What is the benefit of using the Authentication Extender?
A. The Extender allows you to use a Cost Recovery system
integration only for user authentication, if you need neither Cost Recovery
logging nor scanning reports delivery to the Cost Recovery system.