ShareScan FAQ

Q. Are there any MFP fleet size-related recommendations for ShareScan?
A. Check the "Hardware recommendations for TCP clients" chapter in the Pre-installation Checklist and Sizing Guide for details.
Q. Where can I find information on whether my MFP is supported by ShareScan?
A. Go to https://knowledge.kofax.com/MFD_Productivity/00_Supported_Devices/Supported_Devices for details.
Q. What are the system requirements for ShareScan?
A. Check the "System requirements of the ShareScan Manager computers" chapter in the Pre-installation Checklist and Sizing Guide for details. The information is also available in the ShareScan Installation Guide (same chapter title).
Q. What languages does ShareScan support?
A. Check the "Languages" section of the Pre-installation Checklist and Sizing Guide for details. The information is also available in the ShareScan Installation Guide (same chapter title).
Q. Where can I find a list of backend system requirements?
A. Check "eCopy connectors" chapter of the Pre-installation Checklist and Sizing Guide for details. The information is also available in the ShareScan Installation Guide (same chapter title). Alternatively, consult the ShareScan Compatibility Matrix.
Q. Are there any MFP vendor-specific prerequisites for the installation?
A. Check the client checklist in the vendor-specific Pre-installation Checklist and Sizing Guide for details.
Q. How do I proceed with installing ShareScan?
A. In the ShareScan Installation Guide, check the "Typical installation workflow" section for an overview of the whole process, and the "Installing ShareScan" section for details.
Q. How can I add devices to ShareScan?
A. Check ShareScan Installation Guide > Adding devices and the relevant section of the Administration Console Help for details.
Q. How do I upgrade my existing ShareScan installation?
A. Check the "Typical installation workflow" chapter in the ShareScan Installation Guide for details. This information is also available in the Pre-installation Checklist and Sizing Guide (same chapter title). You can also refer to the "Installaing service packs" chapter in the ShareScan Installation Guide.
Q. What vendor-specific steps do I have to perform during installation?
A. Check the "Client-side installation" chapter in the ShareScan Installation Guide for details.
Q. How does the ShareScan licensing work? How do I manage the ShareScan licenses?
A. Check the "Licensing devices" chapter in the ShareScan Installation Guide for details. See also Licensing Wizard.
Q. What steps do I have to perform after the installation is finished to take ShareScan into use?
A. Check the "ShareScan post-install" chapter in the ShareScan Installation Guide for details. You can also consult the Administration Console Help on the various configuration and runtime-related issues.
Q. Are there any device-specific configuration issues that I need to address?
A. Check the vendor specific Configuration Guide for details.
Q. Is there any way to run diagnostics on ShareScan?
A. Use the built-in Troubleshooter tool. The steps are documented in a separate Troubleshooter User Guide.
Q. Can I introduce a new language for the ShareScan UI?
A. Yes use the Glossary Editor tool. Check the Glossary Editor Configuration Guide and the Glossary Editor Help for details.
Q. What is the benefit of using the Lookup Extender?
A. The Extender allows you to improve and customize any searches you plan to run on the various SQL databases connecting to your eCopy ShareScan Manager. It also lets you get input data by selecting from options coming from a database or .csv file, and enter data manually. This way, you can configure complex business automation workflows.
Q. Where can I find out more about the batching and routing feature of ShareScan?
A. See Batching and routing in ShareScan.
Q. Where can I find out more about the watching feature of ShareScan?
A. See Email and Folder Watching Service.
Q. What is the benefit of using the Authentication Extender?
A. The Extender allows you to use a Cost Recovery system integration only for user authentication, if you need neither Cost Recovery logging nor scanning reports delivery to the Cost Recovery system.