Sent invoice field is missing

The recipient claims that a field (for example, the Company ID) is missing from the received invoice, while the XML file originally sent to Invoice Portal contains this field.

The formatting of the invoice must comply with multiple requirements, both on the recipient's side and, for example, on Peppol's side.

Fields may be missing if the data is either incorrect, cannot be validated, or is entered in a non-compliant way in case of Peppol requirements. For example, if the article information is added to the info-lines, it is not added to regular fields. "Reverse tax liability" may be missing from the invoice if the sender does not add this information to the outgoing file or does not encode it in Peppol-compliant way.

To solve this issue, follow the steps below:

1. Compare the original XML file sent to Invoice Portal and the file delivered to the recipient to find the missing fields.

2. Validate the missing information to make sure that the value is correct.

3. Resend the invoice.