Two-factor authentication application issues

If your two-factor authentication application stops working or your phone is lost or broken, reinstall the application on a new phone. We recommend that you install one of the following applications: Microsoft Authenticator, Google Authenticator, LastPass, Authy, or Duo Mobile.

1. Log in to Invoice Portal using your email and password.

2. Click Cannot get a code to enter.

3. When prompted, use one of the recovery codes generated the first time you configured two-factor authentication.

4. Set up two-factor authentication again by following the on-screen prompts.

5. Verify that you store the new recovery codes in a secure location and click Done.

   Once you use at least one of the recovery codes, the rest of them expire and they are replaced by three new recovery codes. We recommend that you store the codes in more than one secure location.

If your two-factor authentication application is temporarily unavailable, follow the steps below to access Invoice Portal:

1. Log in to Invoice Portal using your email and password.

2. Click Cannot get a code to enter.

3. When prompted, use one of the recovery codes generated the first time you configured two-factor authentication.

If your two-factor authentication recovery codes get lost, contact Kofax Invoice Portal Support.