Work queue automation
You can use work queue automation rules in an activity to action automation requests for users and complete or reassign activities for the users based on the rule logic.
You can either use an existing work queue automation rule or create a new one.
If advanced workflow rules are configured for the activity, a warning message appears which states: Work queue automation cannot update resources assigned to an activity when AWR is configured.
When you associate a rule with an activity in the process, previous versions of the process or any live jobs will not have any association with the rule.
When you edit a process and associate a rule, and if you revert the process, the association between the activity and the rule no longer exists, but the work queue automation rule remains, as it is independent of the process.
When you edit a process with the existing rule associated with an activity and when you change it to a the different rule, any new jobs on the process use the latest version and live jobs on the previous version use the original rule.
- On the properties panel of the activity, click the Work queue automation tab.
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Do one of the following for the
Work queue automation rule.
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Select an existing work queue automation rule.
This list includes only rules of type work queue automation.
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Click the Create a new process link to create a new work queue automation rule.
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In the Properties panel, a default name (Activity Name rule) appears in the Name field. You can change the name for the work queue automation, as required.
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The rule is associated with the activity and rule name appears in the activity properties.
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The input and output variables are pre-mapped to the process variables. However, you can change the variables if needed.
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Only simple data types are supported.
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- Click Save.