Troubleshooting tips

Issue Solution
Special characters (such as French language characters) display as question marks in AutoCapture Client after an upgrade of AutoStore server. The AutoCapture client version does not match the server version. Uninstall AutoCapture Client and install the latest AutoCapture Client pack from the upgraded server.
Dropdown list of Database Lookup field opens and immediately closes. Press the button on the listbox and keep pressing it until you select an item from the list. Once you selected an item from the list, release the button
"<Field name>" field is not configured. A Backend Browser type field is not configured properly. Select a component that supports backend browsing in Backend Browser dialog box. The selected component needs to be configured to use the RRT related to the Backend Browser type field in the destination path.