Create a metric alert

To configure the alert, launch the wizard screen by clicking the New metric alert.

To set conditions for generating alerts based on metric values, you need to define what to compare (Operand) with what (Comparison). For the Operand, define the following information.

Use this tab to set the conditions when the same messages should not be resent.

You can set the following conditions.

• Time from the same alert less than: If this option is selected, the same alert is resent only after the defined term is over.

• Until the same alert is resolved: The same message has not been yet resolved. If this option is selected, the next alert is generated only when the same alert is resolved.

• Same alert was already issued: If this option is selected, regeneration of the alert happens only when the previous instance of this alert is removed under Admin Console > Alerts.

Use this tab to set the recipients for the alerts. The alerts can either be sent to an email address or displayed within the Insight system. If the alerts are set to be shown to Insight users, you must define a role that allows alerts to be viewed. Users assigned with this role can see the alerts in the Alert Messages Grid (for all alerts) or in the pop-up window (for critical alerts).

Use this tab to set up the email template in plain or rich text to receive the alerts by email. The following options are available.

Delivery option

• Send each alert message in a separate email: Use this option to send each alert message in a separate email.

• Add all recipients to "To" list: Select this check box to add all recipients to the "To" list.

Recipients

Use this group to define the following settings.

• Recipients for new messages

• Recipients for escalated messages

• Recipients for resolved messages

You can send alert messages to several recipients using a comma or a semicolon to separate the email addresses. Also, you can send the alert messages to different recipients based on the required conditions. The procedure below covers the steps for resolved messages.

1. In the Recipients group, click Advanced.

2. On the Recipients for resolved messages screen, click Add new data.

3. Select the required values from the list to set the condition and click OK on the list.

4. Optional. You can select the Exclude check box instead of selecting multiple values.

5. Add the Recipients respectively. Use semicolon to separate the email addresses.

6. Click OK to save the changes.

Email subject and email body

You can select the values from the Add field to template list and click Insert to use them for the email subject and the email body template. A set of fields determines what information is reflected in the email.

Field name	Description
Title	Title of the alert.
Conditions	A set of conditions defined on the Conditions tab.
Description	Description of the alert set on the Alert properties tab.
Details	A set of conditions defined on the Conditions tab.
Message URL	A link to display the alert message in Insight Viewer. You can use this link to share the alert message and forward it.
Reason	Determines the reason why this alert message is sent. The value is assigned automatically. The following options are available: New, Resolved, Escalated.
Severity	The severity of the alert is defined on the Alert properties tab.
Status	Status of the alert is assigned automatically: Created, Correlated (assigned after alert escalation), and Resolved.
Viewer URL	A link to the root Viewer. You can set the URL in Admin Console > Options.

Use the tab to make a web service call once an alert is triggered. Only the URL tab is required; the other fields are optional. By default, it sends an HTTP GET request. Select a template for the web service call configuration, which is created under the Remote Services on the Documents Tree.

Use the scrollbar to navigate within the form.