Getting help with Kofax products

The Kofax Knowledge Base repository contains articles that are updated on a regular basis to keep you informed about Kofax products. We encourage you to use the Knowledge Base to obtain answers to your product questions.

To access the Kofax Knowledge Base, go to the Kofax website and select Support on the home page.

Note The Kofax Knowledge Base is optimized for use with Google Chrome, Mozilla Firefox or Microsoft Edge.

The Kofax Knowledge Base provides:

  • Powerful search capabilities to help you quickly locate the information you need.

    Type your search terms or phrase into the Search box, and then click the search icon.

  • Product information, configuration details and documentation, including release news.

    Scroll through the Kofax Knowledge Base home page to locate a product family. Then click a product family name to view a list of related articles. Please note that some product families require a valid Kofax Portal login to view related articles.

  • Access to the Kofax Customer Portal (for eligible customers).

    Click the Customer Support link at the top of the page, and then click Log in to the Customer Portal.

  • Access to the Kofax Partner Portal (for eligible partners).

    Click the Partner Support link at the top of the page, and then click Log in to the Partner Portal.

  • Access to Kofax support commitments, lifecycle policies, electronic fulfillment details, and self-service tools.

    Scroll to the General Support section, click Support Details, and then select the appropriate tab.