Manage conversion time for large files

The default time specified for processing files may be less to process some large size files. In such scenarios, to avoid timeout, user can increase the default conversion time.

Note In case of multiple instances of KC Plug-In, longer conversion time may cause duplicate imports. To avoid duplicate import, see locking mechanism.

To increase the timeout value, do the following:

  1. Open the Create_Config.xslt file from C:\Program Files (x86)\Kofax\KIC-ED\MC\xcd (default installation path on a 64-bit operating system.)
  2. Increase the value of the <MaxTimeout> parameter under the <ConversionOptions> element. Default value of <MaxTimeout> is 900000ms.
  3. If the <MaxTimeout> and <ConversionOptions> parameters are not available in the file, add these parameters under the <TncDocConv> as shown in the following example.
  4. Save and close the Create_Config.xslt file.
  5. Run configure.bat.

For import and conversion of very large files, configure the Performance and limits tab in Message Connector Configuration.

Additionally, configure the Timeout for getting messages from the Message Connector (including conversion) field in KC Plug-In.

Note the following:

  • The disk size must be enough to store at least two huge messages

  • The available disk space for temporary files must be large enough to store large files.

  • Increase the Storage blob cache duration value in Performance and limits tab, so that, files for import are available in the cache storage for a longer period.

  • If the expected message size exceeds 50 GB, increase the Timeout for getting messages from the Message Connector (including conversion) value in KC Plug-In Destination configuration to eight hours.